Choose your e-bike
Fit, routes, storage, and the details worth comparing.
Read the guide ↗YOUR QUESTIONS, ANSWERED
Before your next ride.
How do I choose the right e-bike?
Start with your height, riding experience, usual routes, storage, and lifting needs. Compare the fit and intended use on each current product page. Contact us if you need help before ordering.
Can I see current prices and available options?
Open the model’s product page for current pricing, color and version choices, availability, and specifications. Homepage images and third-party videos may show a different configuration.
Do both riders need the same model?
No. Compare frame fit, reach, riding position, handling, and intended surfaces for each person. Choose a shared route that works for both bikes and both riders.
What should I check before taking a bike on an RV trip?
Confirm the complete bike weight and dimensions with the model specification. Check the rack’s per-bike and total capacity, RV approval, mounting requirements, and your vehicle limits. A folding frame alone does not confirm compatibility.
Does pedal assistance replace pedaling?
Operation depends on the model and its settings. Read the current product details and manual for pedal assistance, any throttle function, and applicable speed settings. Learn the controls before your first ride.
What affects battery range?
Hills, rider and cargo weight, temperature, tire pressure, speed, and assistance level can all affect a ride. Published maximum figures are not a route guarantee. Plan a battery reserve and a shorter first trip.
Can I ride on trails or in wet conditions?
Use the bike only within its stated intended use and weather limits. Check the manual and local route rules. A lifestyle image does not mean a bike is suitable for technical mountain trails, immersion, or all weather conditions.
Where do I find shipping, return, and warranty details?
Review the store’s current policy links when available. If your delivery area, return conditions, warranty eligibility, or service arrangements are unclear, contact us before ordering. Manufacturer offers shown in third-party videos may not apply to this store.
How should I charge and store the battery?
Follow the instructions supplied with your exact bike and battery. Use the specified compatible charger and stop using damaged equipment. Consult the model manual for storage, temperature, and maintenance requirements.
Are the videos reviews of FARTARN?
The embedded videos are third-party coverage of the Heybike Venus model. They retain the original creator’s identity. They are not reviews of FARTARN service, and no partnership or endorsement is implied.